Below is a list of frequently asked questions compiled to help answer any queries you may have about our online store.
For more detailed information or if you cannot find the answer to your question, please call us on 1-888-9 MAMA MIO or 1-888-962-6264 or email us. If you are calling from overseas please call 001-714-964-1015.
For Terms of Sale and general order information click here
How can I pay for my order?
Is it safe to shop online and enter my credit card details?
Do you offer a gift wrapping service?
If I place an order for a gift will the value of goods appear on the delivery note?
Can I place an order for delivery to multiple addresses?
Do you offer a next day delivery service?
What delivery options are available?
How much do you charge for delivery?
Do you offer free delivery?
Do you deliver overseas?
Can you deliver to PO Boxes?
When will I expect my order?
What if I'm not in when you deliver?
I still haven't received my order, what do I do?
How do I cancel or amend my order?
How do I return an order?
When do I get my refund after returning an item?
Can I view my past purchases?
What if I forget my password?
Can I update my contact details and mailing preferences?
How can I pay for my order?
We accept most major credit & debit cards. We do not accept Diners or mailed checks.
Is it safe to shop online and enter my credit card details?
Mama Mio operates a secure online shopping facility. We use the latest and strongest commercial technology available. Our secure sockets layer (SSL) uses 128-bit encryption. This ensures that your transactions are secure and your information cannot be accessed or redirected to anyone but Mama Mio.
Click here for further information
Do you offer a gift wrapping service?
Yes we offer a gift wrapping service. Each item will be individually gift wrapped or placed in a keepsafe gift box if you are purchasing 2 or more single items for the same person. Both are tied with a luxury ribbon and your personal gift tag message.
If I place an order for a gift will the value of goods appear on the delivery note?
No, the prices will not be printed. If you wish to display the prices on the delivery note please untick the tick box ‘do not print prices on the packing slip’.
Can I place an order for delivery to multiple addresses?
No, if you wish to send items to more than one different delivery address you have to place each order separately.
Do you offer a next day delivery service?
Yes, we offer a next day delivery service providing your order is placed by 12pm PST. Please note that deliveries take place Monday-Friday and do not include weekends.
What delivery options are available?
We offer three types of service:
Standard Delivery, 5-7 business days via UPS
Two Day Delivery, (business days) via UPS
Next Day Delivery, (next business day) via UPS
Please note that deliveries take place Monday-Friday and do not include weekends.
How much do you charge for delivery?
Prices depend on the value of your order, the service selected and the destination. Delivery options and prices will be displayed during the checkout process. Click here to be taken to view our delivery charges.
We often have free delivery offers; visit the website regularly to check for offers.
Do you offer free delivery?
We do not have a free shipping offer at the moment, but please check back to the website for future offers.
Do you deliver overseas?
At the moment we only ship to the USA including Alaska and Hawaii, from our USA website. We ship to the United Kingdom, including Ireland from our UK Website. Click here to be taken to our UK website.
If you wish to have an order sent elsewhere please email us with details of the delivery address and items you wish to order and we will provide you with a shipping quote.
Can you deliver to PO Boxes?
We are unable to deliver to PO Boxes.
When will I expect my order?
Goods are normally despatched within two business days after you have placed your order. Please allow up to 7 working days for standard delivery within the USA. Please note that deliveries to Hawaii and Alaska may be subject to longer delivery times. We do not despatch or deliver orders over the weekend.
What if I'm not in when you deliver?
The courier will leave a card to let you know they have called. If applicable, you can collect your parcel from the depot or call the courier to rearrange delivery. You can reach UPS on 1-800-PICK-UPS (1-800-782-7792)
You can request your order be delivered to a work address. Please specify the company name when entering the delivery address.
I still haven't received my order, what do I do?
Please email webmama@mamamio.com us or call 1-888-9 MAMA MIO or 1-888-962-6264. If you are calling from overseas please call 001-714-964-1015. Please quote your order reference number.
How do I cancel or amend my order?
If you wish to cancel or amend an order please do so as soon as possible. Please call us on 1-888-9 MAMA MIO or 1-888-962-6264 or from overseas 001-714-964-1015. You can also email webmama@mamamio.com us. Please quote your order reference number.
If your order has already been despatched, we regret that we will be able to make any amendments.
How do I return an order?
Click here to view this information.
When do I get my refund after returning an item?
Once received, we will process your return as soon as possible and at the very latest within 30 days. Your credit or debit card provider determines the time taken to credit your card. This is usually between 10-15 working days.
Can I view my past purchases?
Yes, by visiting the My Account section. Click here to be taken to My Account.
What if I forget my password?
You can reset your password in the My Account section. Click here to be taken to this page.
Can I update my contact details and mailing preferences?
Yes, by visiting the My Account section. Click here to be taken to My Account.
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